Terms Of Service

Seely AI Solutions LLC
Fort Wayne, Indiana
Effective Date: June 9, 2026
Last Updated: June 9, 2026

1. Agreement To Terms

These Terms of Service ("Terms") govern use of Seely AI Solutions LLC's AI-powered after-hours call answering and appointment-request capture service (the "Service").

By subscribing to, accessing, or using the Service, you agree to these Terms.

If you are accepting these Terms on behalf of a business, you represent that you have authority to bind that business.

If you do not agree to these Terms, do not use the Service.

2. Who These Terms Apply To

These Terms apply to business customers ("Customers," "Clients," "you," or "your") who use Seely AI Solutions for after-hours call answering, appointment-request capture, owner notifications, urgent-call routing support, and related services.

These Terms do not create rights for callers beyond what may be required by applicable law.

3. Description Of Service

Seely AI Solutions provides an AI-powered phone assistant for HVAC, plumbing, and related home-service businesses.

The Service may:

Important:

The Service captures appointment requests. It does not guarantee confirmed appointments.

The Service can mark a caller's situation as urgent and send information to the configured business or on-call contact. It does not guarantee dispatch, technician availability, callback time, ETA, same-day service, emergency acceptance, or issue resolution.

4. What Seely AI Does Not Do

Seely AI does not:

Your business remains responsible for reviewing, responding to, scheduling, dispatching, and performing services for your customers.

5. AI Disclosure And Caller Consent

The Service is designed to tell callers they are interacting with an AI assistant before the AI conversation proceeds.

The caller is asked to press 1 to continue.

If the caller does not press 1, the call ends and the AI conversation does not proceed.

This disclosure and consent flow is intended to provide transparency and caller choice.

You remain responsible for determining whether use of the Service is appropriate for your business, customers, industry, and jurisdiction.

Seely AI does not guarantee that the disclosure flow satisfies every current or future law in every jurisdiction.

6. Customer Responsibilities

You are responsible for:

If incorrect customer configuration, forwarding setup, delivery-destination access, email access, or contact information prevents delivery or response, Seely AI is not responsible for resulting missed calls, missed opportunities, delayed responses, or business losses.

7. Google Sheet Setup And Data Delivery

Google Sheets is currently the primary structured delivery destination. Owner notification email is also used.

For Google Sheets delivery:

If you do not want to use Google Sheets, Seely AI can still deliver information by owner notification email. Other delivery destinations or integrations may be supported later or by separate agreement. Seely AI is not obligated to support arbitrary integrations unless separately agreed.

You are responsible for:

If the Sheet or other delivery destination is deleted, inaccessible, misconfigured, or no longer shared with Seely AI's service account, call details may not be delivered.

Seely AI is not liable for lost opportunities, missed records, or failed delivery caused by customer-controlled access failures.

8. Owner Notification Emails

The Service may send notification emails to the owner or designated business contact.

Notification emails may include structured details needed to call the customer back or take action, such as:

Owner notification emails do not intentionally include full raw call transcripts.

Email delivery depends on SendGrid and the recipient email system. Seely AI does not control the recipient's inbox, spam filter, email retention settings, or downstream forwarding rules.

You are responsible for monitoring the email address or notification destination you provide.

9. Emergency / Urgent Call Handling

The Service may identify a call as urgent based on caller-provided information and the configuration provided by you.

When a call is marked urgent, the Service may send the collected information to the configured owner, business contact, or on-call contact.

This is notification and routing support only.

Seely AI does not guarantee:

You remain responsible for:

10. Accuracy And Review

AI transcription and AI conversation systems can make mistakes.

Possible issues include:

You are responsible for reviewing all delivered call details before confirming appointments, dispatching technicians, or taking action.

Your team is the final quality gate.

11. Third-Party Dependencies

The Service depends on third-party providers, including:

Third-party provider outages, degraded performance, API changes, rate limits, account restrictions, billing issues, network failures, telecom failures, carrier issues, or internet disruptions may affect the Service.

Seely AI does not guarantee uninterrupted service.

Seely AI is not responsible for outages or failures caused by third-party providers or customer-controlled systems.

12. Data And Privacy

Data handling is described in the Privacy Policy.

Key operational points:

You are responsible for managing customer data in your own Google Sheets, inboxes, CRMs, exports, screenshots, notes, and other systems.

You must use caller data lawfully and consistent with your own privacy obligations.

13. Acceptable Use

You agree not to use the Service to:

Seely AI may suspend or terminate access if we believe the Service is being misused.

14. Subscription Plans

Current monthly plans:

Current annual plans:

Annual plans provide roughly two months free in exchange for paying upfront.

Plan names, limits, included calls, overage pricing, and features may be described on the website, invoice, order form, payment link, or onboarding materials.

If there is a conflict between website marketing language and a signed written agreement or order form, the signed written agreement or order form controls.

15. Payment Collection, Go-Live, And Service Start Date

Payment information may be collected during onboarding so setup can begin.

The service period does not begin merely because:

A customer is considered live when the agreed go-live checklist is complete. This may include:

The service period begins on the verified go-live date unless a separate written agreement says otherwise.

Recurring billing is scheduled relative to the go-live date unless otherwise agreed.

16. First-Month Service Guarantee

Seely AI wants customers to pay for service that is actually live and creating value.

If Seely AI cannot deliver the agreed service during the first month after go-live, Seely AI will work with you in good faith to make it right. Depending on the situation, that may include troubleshooting, additional setup support, service credit, partial refund, or full refund.

This guarantee does not apply to problems caused primarily by:

Refund decisions will consider whether Seely AI had a reasonable opportunity to diagnose and fix the issue.

17. Monthly Billing, Cancellation, And Refunds

Monthly plans are billed monthly unless otherwise agreed.

You may cancel month-to-month service with 30 days' written notice unless a separate agreement says otherwise.

No refunds are owed for partial months already used unless Seely AI approves an exception in writing.

If payment fails, Seely AI may suspend service after reasonable notice.

If service is suspended for nonpayment, calls may no longer be answered by the Service.

18. Annual Plans And Refunds

Annual plans are prepaid service revenue and create a year-long service commitment.

Annual plans provide a discount compared with monthly billing.

If an annual customer cancels early and a refund is approved, months already used are valued at the standard month-to-month price, not the discounted annual monthly equivalent.

Refund formula:

Annual amount paid minus standard monthly price for months of service used.

Example:

If a Basic annual customer pays $8,000 and cancels after 3 months, the used value is 3 x $800 = $2,400. If a refund is approved, the refund would be $8,000 - $2,400 = $5,600.

Annual refund decisions may depend on the customer agreement, payment processor rules, chargebacks, misuse, nonpayment, support history, and other facts.

19. Price Changes

Seely AI may change pricing for future customers or future billing periods.

Existing customer pricing may be governed by the applicable invoice, payment link, order form, written agreement, founding-customer terms, or other written arrangement.

If pricing changes affect an active customer, Seely AI will provide reasonable notice before the change takes effect.

If you do not accept a pricing change, you may cancel according to the cancellation terms.

20. Support

Support is available through:

support@seelyaisolutions.com

Support may include:

Support does not include performing HVAC, plumbing, dispatch, emergency, or customer-service obligations on behalf of your business unless a separate written agreement says otherwise.

21. Service Changes

Seely AI may update, improve, modify, or discontinue parts of the Service over time.

We may make changes to improve reliability, security, privacy, compliance, customer experience, cost, vendor compatibility, or operational support.

Material changes may be communicated by email, website notice, documentation, or direct customer communication.

22. Suspension And Termination By Seely AI

Seely AI may suspend or terminate service if:

Upon termination, Seely AI will stop processing new calls for your business.

Data already delivered to your Google Sheet, email inbox, CRM, or other systems remains in those systems according to your own controls and obligations.

23. Intellectual Property

Seely AI owns or licenses the technology used to provide the Service, including software, prompts, workflows, configurations, documentation, processes, and infrastructure.

You receive a limited, non-exclusive, non-transferable right to use the Service during your active subscription.

You do not acquire ownership of Seely AI's technology.

You retain ownership of your business information and customer records delivered to your designated systems, subject to your own legal obligations.

24. Confidentiality

Each party may receive non-public information from the other.

Each party agrees to use reasonable care to protect confidential information and to use it only for purposes related to the Service.

Confidential information does not include information that is public, independently developed, already known without restriction, or lawfully received from another source.

25. Disclaimer Of Warranties

The Service is provided "as is" and "as available."

To the fullest extent permitted by law, Seely AI disclaims all warranties, express or implied, including:

26. Limitation Of Liability

To the fullest extent permitted by law, Seely AI will not be liable for:

Seely AI's total liability for any claim relating to the Service is limited to the amount you paid to Seely AI for the Service during the 30 days before the event giving rise to the claim, unless applicable law requires otherwise.

Some jurisdictions do not allow certain limitations. In those jurisdictions, liability is limited to the maximum extent permitted by law.

27. Indemnification

You agree to defend, indemnify, and hold harmless Seely AI Solutions LLC from claims, damages, losses, liabilities, costs, and expenses arising from:

28. Governing Law And Informal Resolution

These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-law rules.

Before filing a legal action, the parties agree to attempt informal resolution by contacting:

support@seelyaisolutions.com

and allowing 30 days for a good-faith resolution attempt.

Nothing in this section prevents either party from seeking urgent relief when necessary to protect legal rights, confidential information, security, or service integrity.

29. Changes To These Terms

Seely AI may update these Terms from time to time.

Material changes may be communicated by email, website notice, or another reasonable method.

Your continued use of the Service after updated Terms take effect means you accept the updated Terms.

30. Contact

Seely AI Solutions LLC
429 E Dupont Rd #1200
Fort Wayne, IN 46825
Website: https://seelyaisolutions.com
Support: support@seelyaisolutions.com
Privacy: support@seelyaisolutions.com