Terms of Service
Seely AI Solutions LLC | Fort Wayne, Indiana | Effective Date: March 2026 | Last Updated: March 2026
1. Agreement to Terms
By accessing and using Seely AI Solutions' AI-powered appointment booking service (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.
Who This Applies To: These Terms apply to business owners ("Clients") who subscribe to our AI-powered appointment booking service.
2. Description of Service
Seely AI Solutions provides an AI-powered phone bot that:
- Answers incoming calls from your customers on your configured schedule
- Discloses to callers that they are speaking with an AI scheduling assistant before collecting any information
- Collects customer information (name, phone, address, problem description, appointment preferences)
- Automatically writes booking data to your designated Google Sheet
- Sends a booking confirmation email to your designated business email address
- Permanently deletes all customer data from our systems immediately after delivery is confirmed
What We Don't Do: We do NOT store audio recordings, dispatch technicians, perform HVAC or plumbing services, handle customer refunds, or manage your team. We do NOT retain customer data after delivery. Technology Stack: Our Service is built on Twilio (telephony), Deepgram (real-time speech-to-text), OpenAI (conversation AI), Google Sheets API (direct data delivery), SendGrid (email notifications), and our own proprietary infrastructure.
3. Acceptable Use
You agree to use the Service only for lawful purposes. Prohibited behavior includes:
- Using the Service to deceive, defraud, or harm callers
- Misrepresenting the nature of the AI bot to callers after the AI disclosure
- Using the Service for illegal telemarketing, spam, or robocalling
- Attempting to reverse-engineer, decompile, or extract proprietary technology
- Using the Service for any purpose other than legitimate business appointment scheduling
- Sharing your account credentials with unauthorized parties
Violation of these terms may result in immediate suspension or termination without refund.
4. Subscription & Billing
A. Pricing & Call Limits
Our Service is offered in three tiers based on monthly after-hours call volume:
| Tier | Monthly Price | Included Calls | Overage Rate |
|---|---|---|---|
| Basic | $800 | 50 calls | $20/call over limit |
| Standard | $2,000 | 150 calls | $18/call over limit |
| Premium | $3,500 | Unlimited | None |
All plans are billed monthly. A "call" is defined as an inbound call that connects to the bot and proceeds past the consent message. Incomplete calls (caller hangs up before pressing 1) do not count toward your limit.
Overage Billing: If your call volume exceeds your tier's monthly limit, overage charges apply at the rates above. You will be notified by email when you reach 80% of your monthly limit so you can upgrade before overages occur. Overages are billed at the end of the billing cycle.
B. Payment
Payment is due by the date specified in your invoice. Failure to pay within 15 days of the due date may result in service suspension.
C. No Long-Term Contract
You are NOT locked into a long-term contract. This is a month-to-month service. You may cancel at any time with 30 days' written notice.
D. Cancellation & Refunds
- Cancellation: Provide 30 days' written notice via email to support@seelyaisolutions.com
- Refunds: No refunds for partial months already paid
- Data After Cancellation: Upon cancellation, we will stop processing calls. Appointment data previously delivered to your Google Sheet remains in your Google account under your full control.
E. Price Changes
We may change pricing with 30 days' notice. If you do not agree to new pricing, you may cancel without penalty before the new pricing takes effect.
5. Client Responsibilities
A. Call Forwarding Setup
You are responsible for configuring call forwarding from your business number to our Twilio number. We will provide step-by-step instructions. If call forwarding is not configured correctly, we cannot deliver the Service and are not liable for missed calls.
B. Google Sheet Setup
You are responsible for:
- Creating a Google Sheet using our provided template
- Sharing it with our service account email address (provided during onboarding)
- Providing us with the Sheet ID from the URL
If your Google Sheet becomes inaccessible, is deleted, or sharing permissions are revoked, appointment data may not be delivered. You must notify us promptly of any changes. We are not liable for lost bookings due to Sheet access failures on your end.
C. Booking Verification
You are responsible for reviewing all appointment bookings before dispatching technicians. The AI bot collects and transcribes information accurately in the vast majority of cases, but transcription errors can occur with unusual names, heavy accents, or poor call audio. Your team is the final quality gate. We are not liable for dispatching errors resulting from bookings that were not verified before dispatch.
D. Legal Compliance in Your Jurisdiction
You are responsible for ensuring that use of an AI-powered answering service complies with all laws and regulations applicable to your business and jurisdiction. Our AI disclosure mechanism satisfies federal and all current U.S. state requirements, but you are ultimately responsible for compliance in your market.
6. Limitation of Liability
⚠️ PLEASE READ THIS SECTION CAREFULLY.
A. Service Provided "As-Is"
The Service is provided on an "as-is" and "as-available" basis. We make NO WARRANTIES, express or implied, including but not limited to:
- Accuracy of transcription or appointment bookings
- Uninterrupted service availability
- Fitness for a particular purpose
- Compatibility with all phone carriers or Google account configurations
B. Maximum Liability
Our total liability to you, for any reason whatsoever, is limited to the fees you paid in the preceding 30 days.
C. No Consequential Damages
We are NOT liable for:
- Lost revenue or lost profits
- Lost customers or lost business opportunity
- Reputational harm
- Indirect, incidental, special, or consequential damages of any kind
D. Service Availability
We do not guarantee any specific uptime percentage. The Service depends on third-party providers including Twilio, Deepgram, OpenAI, and Google. Outages at these providers may affect Service availability. We will not issue refunds for outages caused by third-party providers.
E. Transcription Accuracy
AI transcription is highly accurate but not perfect. Unusual accents, poor audio quality, background noise, or uncommon names may result in transcription errors. You acknowledge this inherent limitation and accept responsibility for verifying bookings before dispatch.
7. Indemnification
You agree to indemnify, defend, and hold harmless Seely AI Solutions LLC from any claims, damages, losses, or liabilities arising from:
- Your use or misuse of the Service
- Your violation of these Terms or any applicable law
- Your failure to verify bookings before dispatching
- Disputes between you and your customers
- Your failure to perform the HVAC or plumbing services booked through the Service
- Your violation of any data privacy law applicable to your business
8. Data & Privacy
Full details are in our Privacy Policy. Key points:
- Our Service discloses AI usage at the start of every call
- No audio recordings are stored — ever
- Customer data is delivered to your Google Sheet and email, then permanently deleted from our systems immediately
- Server logs contain no customer PII — only technical metadata
- You are responsible for managing customer data within your own Google Sheet per your privacy obligations
9. Intellectual Property
Our Ownership: All software, code, AI models, prompts, and technology comprising the Service are owned by Seely AI Solutions LLC or our licensors. You receive a non-exclusive, non-transferable license to use the Service. You do not acquire any ownership interest in our technology.
Your Data: You retain full ownership of customer information and appointment data delivered to your Google Sheet. We make no claim to your customer records.
10. Termination
A. Termination by You
Cancel anytime with 30 days' written notice to support@seelyaisolutions.com. Service will continue through the notice period. No refund for the current month.
B. Termination by Us
We may suspend or terminate your account immediately if you:
- Violate these Terms
- Fail to pay within 15 days of invoice due date
- Use the Service for illegal purposes
- Engage in abusive behavior toward our support team
C. Upon Termination
We will stop processing calls. All customer data previously delivered to your Google Sheet remains in your Google account. No additional data export is required — your data is already in your system.
11. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
12. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Indiana, without regard to conflict of law principles.
Informal Resolution: Before initiating any legal proceeding, you agree to contact support@seelyaisolutions.com and allow us 30 days to attempt informal resolution.
Binding Arbitration: If informal resolution fails, disputes shall be resolved by binding arbitration under the rules of the American Arbitration Association in Fort Wayne, Indiana. You waive the right to a jury trial and to participate in class action proceedings.
13. Changes to These Terms
We may update these Terms with 30 days' notice via email. Continued use of the Service after the effective date constitutes acceptance.
14. Contact Us
Seely AI Solutions LLC Fort Wayne, Indiana Email: support@seelyaisolutions.com Privacy: privacy@seelyaisolutions.com Website: seelyaisolutions.com
Terms of Service Version 3.0No audio recording storage. No data retention.